Refund and Returns Policy

Effective Date: July 8, 2024

Thank you for shopping with RSV Online. We value your satisfaction and strive to ensure that our customers are pleased with their purchases. This Return and Refund Policy provides detailed information about our return and refund processes to ensure a smooth and transparent experience. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Return Policy

Eligibility for Returns:

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging, with all tags, labels, and seals intact.
• You must provide a receipt or proof of purchase.
• The return request must be initiated within 7 days of the delivery date.

Non-Returnable Items:

Certain items are not eligible for return, including:

• Items that have been opened or used.
• Custom-made or personalized items.
• Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Items returned more than 7 days after delivery.

2. Return Process

Initiating a Return:

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at inquiry@rsvlifecaremarketing.com or call 0917-772-9311 within 7 days of receiving your item. Provide your order number, details of the product, and the reason for the return.
2. Receive Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.
3. Prepare Your Return: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the RMA number is clearly marked on the outside of the package.
4. Ship the Item: Send the item to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Inspection and Approval:

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item passes inspection, we will proceed with the refund or exchange process. If the item does not meet the criteria, we will notify you and return the item to you at your expense.

3. Refund Policy

Refund Process:

If your return is approved, we will initiate a refund to your original method of payment. The refund process typically involves the following steps:

1. Notification of Refund Approval: We will notify you via email once your return has been received and inspected. We will also inform you of the approval or rejection of your refund.
2. Processing the Refund: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
3. Notification of Refund Completion: Once the refund is issued, you will receive a confirmation email.

Partial Refunds:

Partial refunds may be granted in the following circumstances:

• Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Items returned more than 15 days after delivery, if accepted at our discretion.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

1. Check Your Bank Account: First, check your bank account again to ensure the refund has not been posted.
2. Contact Your Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact Your Bank: There is often a processing time before a refund is posted to your account. Contact your bank for more information.
4. Contact Us: If you have followed these steps and still have not received your refund, please contact us at inquiry@rsvlifecaremarketing.com for further assistance.

5. Shipping Policy

Return Shipping Costs:

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Address:

Please send your returned item to the address provided in the return instructions. Ensure that the RMA number is clearly marked on the outside of the package to facilitate processing.

Shipping Timeframes:

The time it takes for your exchanged product to reach you may vary depending on your location. We are not responsible for delays caused by the shipping carrier.

Tracking and Insurance:

If you are returning an item, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking and insurance.

6. Exchanges

Eligibility for Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at inquiry@rsvlifecaremarketing.com or 0917-772-9311 and send your item to: Purok 1, San Jose, Malaybalay City, Bukidnon.

Exchange Process:

To request an exchange, follow these steps:

1. Contact Customer Service: Email us at inquiry@rsvlifecaremarketing.com or call 0917-772-9311 within 30 days of receiving your item. Provide your order number, details of the product, and the reason for the exchange.
2. Receive Exchange Authorization: Once your exchange request is approved, you will receive an Exchange Merchandise Authorization (EMA) number and instructions on how to proceed with the exchange.
3. Prepare Your Exchange: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the EMA number is clearly marked on the outside of the package.
4. Ship the Item: Send the item to the address provided in the exchange instructions. We recommend using a trackable shipping service and purchasing shipping insurance. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Inspection and Approval:

Upon receiving your exchanged item, we will inspect it to ensure it meets our exchange eligibility criteria. If the item passes inspection, we will send you the replacement item. If the item does not meet the criteria, we will notify you and return the item to you at your expense.

7. Damaged or Defective Items

Reporting Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us immediately at inquiry@rsvlifecaremarketing.com or 0917-772-9311. Provide your order number, details of the product, and a description of the damage or defect. We may request photos or other documentation to assist with the claim.

Replacement or Refund:

If the item is deemed defective or damaged due to manufacturing or shipping errors, we will offer you a replacement or a full refund. We will cover the shipping costs for the return and replacement of the item.

8. Exceptions and Special Conditions

Promotional and Sale Items:

Only regular-priced items may be refunded. Sale items or items purchased with promotional discounts are not eligible for refunds but may be exchanged for items of equal or lesser value, subject to availability.

Bulk and Wholesale Orders:

For bulk or wholesale orders, please contact our sales team at inquiry@rsvlifecaremarketing.com for specific return and refund terms and conditions.

Subscription Services:

If you have purchased a subscription service, please refer to the subscription terms and conditions for details on cancellations, returns, and refunds.

9. Contact Us

If you have any questions on how to return your item to us, contact us at inquiry@rsvlifecaremarketing.com or 0917-772-9311.

Customer Service Hours:

• Monday to Saturday: 8:00 AM to 5:00 PM Philippine Time (PHT)
• Sunday: Closed

Contact Information:

• Email: inquiry@rsvlifecaremarketing.com
• Phone: 0917-772-9311
• Address: Purok 1, San Jose, Malaybalay City, Bukidnon

10. Policy Updates

RSV Online reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically and before making a purchase to ensure you are aware of any changes.

Thank you for shopping with us! Your satisfaction is our priority, and we are committed to providing you with excellent customer service and support.